Shipping policy

SHIPPING POLICY

Countries and Regions We Ship To We ship to customers worldwide. Our primary shipping destinations include New Zealand and international locations.

Estimated Delivery Times

• Domestic (New Zealand): 3-5 business days
• International: 7-21 business days, depending on the destination country and shipping method

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Costs Shipping costs are calculated at checkout based on your location and the weight of your order. We offer various shipping options to suit your needs.

Tracking Information All orders are shipped with tracking numbers. You will receive a tracking number via email once your order has been dispatched. You can use this number to monitor your package's progress with the carrier.

International Orders - Duties and Import Fees For international orders, customers may be responsible for paying customs duties, import taxes, and other fees imposed by their country's customs authority upon delivery. These charges are not included in the shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information about potential duties and taxes.

Returns and Exchanges If you need to return or exchange an item, please contact us for return shipping instructions. Return shipping costs may apply depending on the reason for return.